PETE HUTCHINS
About Impact Skills Experience Case Studies Contact
Business Systems Leader

Pete Hutchins

ERP • SaaS • Data
Stability. Simplicity. Operational Excellence.

I stabilise messy systems, simplify complex environments, and make operations run smoothly. From ERP and Salesforce to Snowflake and M365, I own the application landscape end-to-end.

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Chatham-based • London-ready Manager of Global Business Systems
About Pete

Who says business systems have to be boring?

Most companies let their technology become a maze of half-finished ideas, forgotten add-ons, and a bit of duct tape holding everything together.

I’m the opposite of that. I take messy systems and make them clean. I take complicated processes and make them simple. I take slow reporting and make it instant.

Tech shouldn’t get in the way. Tech should just… work. If you want stability, clarity, and a bit of personality in your business systems — you’re in the right place.

My philosophy

Stability first
If your platforms aren’t stable, nothing else matters. I build environments and release processes that remove firefighting.
Simplicity always
Complex systems create complex problems. I simplify processes, remove noise and make workflows easier to run and easier to support.
Operational excellence
I use data, monitoring and ITIL disciplines to continuously improve performance, uptime and the experience for end users.

Impact

What I deliver.

A few examples of how I’ve improved stability, data quality and efficiency across multiple business units.

Salesforce Rolled out Salesforce across three business units, introducing governance, automation and standardised reporting with a single view of the customer.
ERP Stabilised Syspro and Monitor ERP by introducing structured release cycles, clean environments and controlled change management.
Data & Automation Built a modern Snowflake + Fivetran + Census stack and automated key processes, reducing manual effort and enabling real-time reporting.

Skills

Systems, data and leadership.

ERP – SYSPRO
ERP – MONITOR
SALESFORCE (3 BUs)
SNOWFLAKE
SQL SERVER
FIVETRAN
CENSUS
POWER BI
MICROSOFT 365 & TEAMS
AZURE AD
ITIL – INCIDENT/CHANGE
VENDOR MANAGEMENT
TEAM LEADERSHIP (5)
AI COUNCIL MEMBER

Experience

Manager of Global Business Systems.

End-to-end ownership of enterprise applications, data and integrations across UK and European operations.

Manager of Global Business Systems
Q’STRAINT / BraunAbility Europe · 2023 – Present
  • Own Syspro and Monitor ERP environments (dev/test/prod), ensuring stability, security and controlled change.
  • Lead Salesforce across three business units, including integrations, governance and documentation.
  • Manage Snowflake, SQL Server, Fivetran and Census to deliver a unified, trusted data platform.
  • Oversee SaaS platforms and vendor-hosted solutions, including MSP, Microsoft, BT and specialist partners.
  • Run ITIL-aligned incident and change management, with regular service reporting to leadership.
  • Lead a team of five and coordinate with operations, finance and supply chain to simplify and automate processes.
  • Serve on the AI Council, guiding adoption of Copilot and automation initiatives across the business.

Case Studies

Real work. Real results.

Salesforce
Rolling out Salesforce across three business units.
Unified processes · Shared data · Better reporting

Three separate business units, each with their own processes and disconnected tools. No single view of the customer and inconsistent reporting.

What I did
  • Implemented Salesforce across all three units with shared structures and governance.
  • Integrated Salesforce with ERP and Snowflake for consistent data.
  • Introduced automation for key sales and service workflows.
Result
  • One shared customer truth, aligned reporting and faster decision making.
  • Reduced manual work and improved user experience for sales teams.
ERP
Stabilising Syspro & Monitor.
Fewer incidents · Predictable releases · Higher trust

Frequent issues, ad-hoc changes and heavy firefighting were impacting operations and confidence in the ERP systems.

What I did
  • Designed and implemented structured release and change control processes.
  • Cleaned up environments and clarified dev/test/prod responsibilities.
  • Worked with vendors to enforce SLAs and improve root cause analysis.
Result
  • Significant reduction in incidents and unplanned downtime.
  • Predictable releases and greater trust from operational teams.
Data & Automation
Building a modern data stack.
Snowflake · Fivetran · Census

Data lived in multiple systems with inconsistent definitions and heavy reliance on manual Excel work.

What I did
  • Implemented Snowflake as the central data warehouse.
  • Used Fivetran to ingest data from ERP, Salesforce and other systems.
  • Leveraged Census for reverse ETL to push clean data back into operational tools.
Result
  • One source of truth for reporting with near real-time data.
  • Substantial reduction in manual reporting effort and reconciliation.

Contact

Let’s talk.

If you’re looking for someone to own your business applications, stabilise ERP, bring structure to change and make data actually usable – I’d be happy to talk.

LinkedIn: View my profile
Location: Chatham, Kent – available for London-based roles.
© Pete Hutchins. All rights reserved.
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